The Process

VA Benefit Program

Step ONE: You contact us.

It all starts with you, a phone call or online plea for help. Our office staff will ask many questions during this initial call, and yes, we have intake call personnel available 24/7/365… even holidays… so, if you call us, you will get a live person! Questions would be easy and quick, such as who needs help? Afterwards, your information will be sent to one of our Representatives, see Step TWO.

Step TWO: We talk by phone.

Usually within 2-3 business days, our Representative will contact you directly and discuss in detail such as services offered, pricing, minimums and expectations for both parties. If verbally agreed upon, the next step is to schedule the *FREE in-home assessment with your Representative. Once scheduled, don’t forget to invite your family and friend because we love introducing good news to the whole family if possible. Move to STEP 3. 

*must agree to our minimum request of 36 hours per month in order to go to Step 3. We should be able to verbally discuss our minimum hourly request and our hourly rates, if the minimum is not attainable, we discontinue on moving forward and will not be able to make the assessment.

Step THREE: We meet you and your family (if applicable) at home.

  • Your Representative will inspect your home for safety and offer solutions for improvement if necessary
  • We will confirm our pricing, complete the in-home assessment, discuss our company and its offerings, discuss our Caregiver vetting protocol and training, plus explain how our agency is different with the help of the CARES Dementia training, aggressive vetting practices, etc.
  • If agreed upon, we allow you to sign off on all the paperwork
  • We then collect $100 non-refundable payment
  • We then find, hire, train, on-board the right Caregiver for you, then we **wait for the introduction.

Move to Step FOUR. 

Step FOUR: We introduce YOUR caregiver to you!

Once we’ve found the right Caregiver and he or she is fully vetted and trained, we will call you and schedule a live introduction. We never send a Caregiver out to a new home without a proper introduction. Instead, your Representative will lead the discussion. We will discuss days, times, shifts, expectations, and more. Move to STEP 5.  

*must agree to our minimum request of 36 hours per month in order to go to Step 3. We should be able to verbally discuss our minimum hourly request and our hourly rates, if the minimum is not attainable, we discontinue on moving forward and will not be able to make the assessment.

Step FIVE: We're 'Thumbs Up' ready to start care!

At this point, you’ve been introduced to your new Caregiver. The days, shifts, times, etc. are already set up. All you have to do is… Enjoy! Our goals are to provide several hours of care throughout the month, eventually becoming extended family and providing the absolute best of care possible.

Minimums

As you would probably agree, everything boils down to time and money. So we believe our minimums are extremely competitive and affordable, which include:

• 2 hours per shift minimum
• 9 hours per week minimum
• 36 hours per month minimum

No contracts; cancel anytime. 

Fewer/less hours per week are possible, however, the possibilities are dependent on the questions below, which are:

Availability : Do we have an existing Caregiver available for additional hours?

Proximity : Do we have an existing Caregiver that lives close to your residence?

Skillsets : Do we have an existing Caregiver that has the skill sets that match your needs?

If you talk with other home care agencies, be cautious of those that offer less time and frequency of shifts. For example, if you only need help with one day a week, just 2-3 hours, expect to pay an expensive price. We, however, may have a simpler more affordable solution without any contracts or commitments. 

We may be able to have a reduction in our standard minimums . It would cost you nothing to find out, but we may have the perfect caregiver needing extra hours that lives close to you and have skillsets to match your needs in a Caregiver. There is only one way to find out…contact us today! 

*must agree to our minimum request of 36 hours per month in order to go to Step 3. We should be able to verbally discuss our minimum hourly request and our hourly rates, if the minimum is not attainable, we discontinue on moving forward and will not be able to make the assessment.

Veterans Aide Details

• Invoices are sent at the BEGINNING of the month and that is to pay for the PREVIOUS month of care. For example, January would be paid by you in early February. We accept pay via ACH direct deposit OR via credit card

• This process can be repeated for the life of the relationship or until you cancel, again, without any contracts or obligation

• If you decide to stop service, we just need a 30 day notice and will finalize your last invoice respectfully

Our Commitment

Value, support, recognize, and appreciate our greatest asset - our Caregivers.

Continue to be known as the 'Memory Care Specialists' Agency within our community

Develop and maintain positive relationships within the community

Conduct our business in an accountable, transparent and responisble manner

Provide a home care environment that encourages personal enjoyment

Adhere to the professional code of ethics within our industry

Apply continuous quality improvement measures throughout our Agency

Provide solid 1:1 ratio relationships between Caregiver and Client under our guidance

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